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Support#

If you have any further question about the internal affairs, any finantial problem or facing issues you can't figure out, we're here to help you. Feel free to email us at support@hpc.iut.ac.ir. IUT users can also use the ticketing system.

Contact Information#

Postal address#

Sheikh Bahai National High Performance Computing Center,
Isfahan University of Technology, University Boulevard,
Esteghlal Square, Isfahan, Iran,
8415683111

Phone number#

+98 31 3391 3919
+98 31 3391 5322

Workshops and onboarding sessions#

We offer regular onboarding sessions for new NHPCC users.

On-boarding session times

The sessions are held every first Wednesday of the month, 1PM-2PM (Asia/Tehran), via IUT Meet.

These one-hour sessions are a brief introduction to:

  • How the cluster works and its differences with VPS service
  • Pabthera's layout and its scheduler
  • How to connect to the Panthera cluster
  • The filesystems used inside Panthera
  • Basic Linux commands and how to load input files
  • How to write a job script and submitting that to the queue
  • How to adjust the timing of the submitted jobs

These are a good compressed intro course if you are new to NHPCC or HPC in general.

In case of your absence on attending the live sessions, you can still take a look at our Youtube channel to watch the previous recordings.

Tip

We also offer pre-scheduled workshops every two months. If you want to be informed about the upcoming events, please subscribe to our newsletter.

Online Office sessions#

Sending a question to support@hpc.iut.ac.ir or using the IUT ticketing system is always the best first option for questions. That way you can include detailed descriptions of the problem or question, valuable output and error messages and any steps you took when you encountered your error. Also, everyone on our team will see your ticket, enabling the most appropriate group member to respond.

Online office sessions are a good place for more generalized questions about the Panthera, Slurm, Linux usage, data storage, queue structures/scheduling, job optimization and general capabilities of Panthera. It's also useful for more technically nuanced questions that may not be easily answered with our ticketing system. In office hours some problems can indeed be solved quickly or progress can be made so that you can then work self-sufficiently towards a solution on your own.

Warning

During the pandamic days, we will be holding our remote sessions via IUT Meet.

Online office sessions period

  • Sundays 10-11am
  • Tuesdays 10-11am

If you can't make any of the Online office sessions, you can make an appointment with NHPCC's support team

Please also consider#

  • We cannot accommodate walk-ins: we're unfortunately not staffed to welcome unscheduled visits, so please make sure that you're planning to stop by during office hours. We will not be able to help you otherwise.

  • We can rarely help with application-specific or algorithm problems.

  • You should plan your projects sufficiently in advance and not come to office hours at the last minute before a deadline. NHPCC is a busy resource with several thousand users and you should not expect your jobs to complete before a given date.

  • Not all questions and problems can be answered or solved during office hours, especially ones involving hardware, filesystem or network issues. NHPCC features several thousand computing, networking and storage components, that are constantly being monitored by our team. You can be sure that when NHPCC has an issue, we are aware of it and working on it.

Our community#

We are present on three different social media platforms, and you're more than welcome to join the following channels:

  • nhpcc-news IRC Channel for announcements related to NHPCC and its surrounding services,
  • nhpcc-users Telegram Group as a place for NHPCC users to connect directly with each other. If you have general questions about the Panthera, want to reach out to other NHPCC users to share tips, good practices, tutorials or other info, please feel free to do so there.
  • NHPCC Discourse Portal The best place to collaborate with other users and sharing their experience with each other.

Our community links are not our official support channels

Although all of the above channels are monitored by our team, but the official way to get support is still to email us at support@hpc.iut.ac.ir or sending us tickets via IUT Support portal.